About PrintWise
PrintWise provides students, faculty, and staff with cost-effective, quality printing that's fast and secure. Benefits include waste reduction and better allocation of university resources.
![PrintWise](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjEwMTM5ODQ0MTUsImRvbWFpbiI6Im1hcnF1ZXR0ZS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.G8p2vVfL7gZS7lEN6YDOsjqcbNaUFyppFQb90KqzEB8)
Installing and Using PrintWise
Troubleshooting
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PrintWise Software
- Your device must use MU Secure Wi-Fi, the wired network, or VPN to connect to PrintWise software.
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Paper Jams
- If a paper jam occurs while your job prints, don't turn off the printer.
- The printer will re-print your job once the jam has been cleared.
- PrintWise won't charge you for the lost page or pages.
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"Load Paper" Message
- If the printer displays "Load Paper" and the System Monitor icon is flashing, press the System Monitor icon.
- Confirm that the printer has paper.
- If the printer doesn't have paper, contact the support person listed on the machine.
- If the printer has paper, your document may be a custom size. Select "Letter paper" to print your document.
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Students: Print Quality Issues
- If your PrintWise output is significantly smudged, faded, streaked, spotty, or creased, you can request a refund.
Getting Help