Set Up FortiClient VPN for Windows
Follow these instructions to install the FortiClient VPN application on your Windows computer.
Before downloading and installing the FortiClient for VPN, please ensure that you have set up Microsoft Authenticator for multi-factor authentication. Instructions for doing so can be found at our site: https://techsquad.mu.edu/support/solutions/articles/21005087234
Step 1: Download the FortiClient Installer
Go to https://vpn.mu.edu and log in using your Marquette credentials.
Depending upon what type of authentication method you chose for multi-factor authentication, you will be prompted by one of the following ways:
1. If you registered for a phone call to be your second-factor, you will receive a phone call requesting you approve or deny the sign-in attempt. Press the pound key to approve the sign-in.
2. If you registered for a text message to be your second-factor, you will receive a text message that contains a 6-digit verification code. Enter that code in the prompt below.
3. If you registered for App based authentication – notification to be your second-factor, the Authenticator application will push a notification to you prompting for you to approve or deny the sign-in attempt. Click "Approve." If you did not enable notifications from the Authenticator application within your phone's notification settings when you installed it, you will need to open the Authenticator application to get the prompt. Click "Approve" in the prompt within the application.
4. If you registered for App based authentication or hardware token – code to be your second-factor, you will then be asked to enter the 6-digit code found in the Microsoft Authenticator application.
You can access the code within the Authenticator application by clicking your profile.
In the next screen, the code is listed under “One-time password code.”
Enter the one-time passcode in the prompt below and click "Login."
Once you have authenticated via multi-factor authentication, you will be directed to a page with a drop-down labeled, “Download FortiClient.” Within the drop-down options, choose “Windows” and the download will begin. The file can be found in your “Downloads” folder once the download is completed.
Step 2: Initiate the Installation Process
Once the file has been downloaded, go to your “Downloads” folder and run the installer.
You will then receive a welcome screen. Click the check box next to “Yes, I have read and accept the License Agreement” and click “Next.”
On the next screen, click “Install” to begin the installation.
The installation will proceed. When finished, you will be notified. Click “Finish” at this screen.
Step 3: Launch FortiClient
From the search bar in the bottom left corner, search for and open the FortiClient application. Once the application opens, click the check box next to the acknowledgement, and click “I accept.”
Step 4: Configure the VPN Connection
The FortiClient panel will open, prompting you to configure a VPN connection.
Add a New Connection
Click on Configure VPN.
Enter VPN Details
In the VPN configuration screen, enter the following details:
- VPN Type: SSL-VPN
- Connection Name: Marquette VPN
- Remote Gateway: vpn.mu.edu
Click Save to store your VPN configuration.
Step 5: Connect to the VPN
Authenticate with Your Credentials
You will be prompted to enter your username and password.
Depending upon what type of authentication method you chose for multi-factor authentication, you will be prompted by one of the following ways:
1. If you registered for a phone call to be your second-factor, you will receive phone call requesting you approve or deny the sign-in attempt. Press the pound key to approve the sign-in.
2. If you registered for a text message to be your second-factor, you will receive a text message that contains a 6-digit verification code. Enter that code in the prompt below.
3. If you registered for App based authentication – notification to be your second-factor, the Authenticator application will push a notification to you prompting for you to approve or deny the sign-in attempt. Click "Approve." If you did not enable notifications from the Authenticator application within your phone's notification settings when you installed it, you will need to open the Authenticator application to get the prompt. Click "Approve" in the prompt within the application.
4. If you registered for App based authentication or hardware token – code to be your second-factor, you will then be asked to enter the 6-digit code found in the Microsoft Authenticator application.
Go to the Microsoft Authenticator application on your phone, click your profile, and enter the 6-digit code that appears under “One-time password code” into the prompt.
After entering your credentials, click “Ok.”
Once the multi-factor authentication has occurred successfully, you will then be connected to the VPN and brought to a page showing your connection information.
Subsequent Use of FortiClient
For subsequent use of FortiClient, use the search bar in the bottom left corner to find the application and open it, or click the arrow icon within the toolbar in the bottom right corner of your screen and click the FortiClient icon to open the application. There is no need to return to the installation website unless you need to reinstall the software.
Troubleshooting
If you encounter any issues during the installation or connection process, please contact the IT Services Tech Squad at 414-288-7799 or techsquad@marquette.edu.