About the Password Reset and Recovery FAQ
Marquette University accounts rely on you registering a phone number or alternate email address for password resets. Here are frequently asked questions about resetting your Marquette password.
Did you already register for password recovery with your phone number or alternate email address? Go to the Password Reset site.
What are the password requirements?
Learn more about Marquette's password requirements.
How do I reset my password if I have registered a phone number or alternate email address?
Follow these reset instructions to reset your password.
I forgot my password, and I have not registered a phone number or alternate email address. How can I reset my password?
Please contact the IT Services TechSquad at (414) 288-7799.
I'm not new to Marquette University, and I know my username and password. How do I set up password recovery?
Registering a phone number or alternate email address means you can reset your password if you forget it. See these instructions to register.
I applied to Marquette as a student. How do I set up password recovery?
Marquette University sends a CheckMarq welcome message via email to student applicants at their supplied personal email address. Make sure you have that email handy and follow these setup instructions.
When I use the password recovery website, I received this error: "We could not verify your account."
The "We could not verify your account" error means that there is not a phone number or alternate email address registered for your account. Please contact the IT Services TechSquad at (414) 288-7799 for password assistance.
When do I need to use recovery methods to reset my password?
Once you have registered a phone number or alternate email address, you can reset your forgotten password without needing to call the IT Services TechSquad. Just follow the reset instructions. You can also unlock your account if it's temporarily locked due to multiple failed password attempts. If you know your password, there are other ways to change your password.
I work for Marquette, but I don't have a mobile phone.
If you don't have a mobile phone, a faculty or staff member can use an alternate email address for password recovery. Or you can enter the phone number of a physically secured office phone as the authentication phone, then use the call option to recover a forgotten password.
I have a university-supplied PC or laptop and need to change my password. Do I have to use the Marquette Password Reset website?
No, the preferred method for Windows users on campus is to use Ctrl + Alt + Delete and change your password. Here's how to use Windows to change your password.
How do I change my password if I know my username and password? Do I have to use password recovery?
No, you are not required to use the password reset website to change your password if you know it.
- If you are a faculty/staff Windows user, follow these Windows instructions.
- If you are a student, future student or faculty/staff macOS user, follow these web instructions.
- If you have not registered a phone number or alternate email address, you are encouraged to do so. Here's how to register password recovery methods.
I'm a new employee. How do I find out my username and password, as well as my email address?
On the first day of work, new faculty and staff can call the IT Services TechSquad at (414) 288-7799 or visit us for assistance.