Getting Help with Qualtrics Surveys
What's Qualtrics?
Qualtrics XM is a web-based survey/form tool for students, faculty, and staff. To access Qualtrics, go the Qualtrics Login. Then enter your Marquette username and password.
Qualtrics Login Troubleshooting
Having a problem logging into Qualtrics? Answer these two troubleshooting questions.
- Does your Qualtrics login URL contain “marquette” — marquette.pdx1.qualtrics.com/login?
- Did you enter your Marquette username — and not your Marquette email address — for the Qualtrics login?
If you still can’t log in to Qualtrics, contact the IT Services TechSquad at (414) 288-7799.
Contacting Qualtrics Support
Most survey help is via Qualtrics Support. Qualtrics offers online documentation and provides 24/7 technical support via chat, phone, or email.
- Go to the Qualtrics Support login.
-
Key Step: Select the Sign on with SSO link.
- An organization ID login prompt appears. Enter Marquette as the Organization ID.
- Qualtrics asks you to sign in with your organizational account. Enter your Marquette username and password.
- The Qualtrics Customer Success Hub appears. Select Get Technical Support and choose from the support options.
Questions? Start with Qualtrics Support
Qualtrics can help you with...
- Creating or editing survey questions
- Survey logic and branching issues
- Distributing surveys help
- Survey not collecting responses as expected
- Troubleshooting survey question types or validation
- Reports, dashboards, and data analysis questions
- Survey appearance and theme questions
- Importing or exporting survey data
- Understanding error messages
Contacting IT Services in Specific Cases
- Most Qualtrics questions and issues go to Qualtrics Support.
- Select tasks are handled by Marquette IT Services. Qualtrics refers to Marquette's Qualtrics contact as the brand administrator.
- IT Services serves as the Qualtrics brand administrator, assisting in these specific cases:
-
Transfer survey from a user who left Marquette
Surveys have a primary author. When that author leaves Marquette, ITS can assist with transferring ownership to another university author.
-
Coordinate survey transfers with another institution
When new hires seek to move their surveys from their previous university to Marquette, ITS can coordinate the transfer.
-
Increase Qualtrics email-sending limit
If emailing more than 500 survey recipients within a week, ITS can confirm if an increase can occur and increase your quota.
-
Request Qualtrics API access
Review the Qualtrics API documentation to determine whether API access is needed for your project.
-
Request Qualtrics offline data collection
If your surveys must collect responses without an internet connection, ITS can activate Offline Mobile App permission for your account.
-
Modify Qualtrics user group
Most Qualtrics sharing is through survey collaboration, done by the survey author. Occasionally, a user group is used to share and ITS can assist with user group changes.
- All other Qualtrics help goes through the Qualtrics Support login.
Summary: Who to Contact for Qualtrics Help?